Today I called Earthlink, the dialup service I've used since '03, to tell them we're not as brand loyal as they thought we were--that we switched to Comcast Broadband. I told the polite outsourced employee to cancell. Well it never ends there, does it? I cancelled and this poor thing told me how sad she was over this unfortunate decision, which made me feel I'd phoned to inform the company that I may or may not have scripted a virus to cause all its customer's computers to fry anything in the hard drives beginning with the letter 's'. She bemoaned my future as being very bleak now that I had changed services, forcasting my eventual return due to crushing remorse. Then came the obligatory questions. 'Why did you switch? Why are you cancelling? Did you know we offer broadband services? Why not stay with us and we'll offer you 29.95 per month for the next three months?' Cause they love me, of course! And my money.
I answered said questions because I know they've all got a dictatorial Pakistani boss-man over yonder telling them they must coax errant sheep back into the flock. But based on the conversation that followed, this particular fascist must have had a gun to the poor girl's head the whole time telling her, no matter what happens, you do NOT let them go astray! No matter what! So be it, I'll scalp you and set burning candles in your ears, chop off your head and send it down the Ganges after you're force-marched through India in spiked shoes. The conversation went thusly:
F.V. (Fascist Victim): We will cancel your dialup service for you now, but we can let you access your email by the month for 3.95 so you don't lose your contacts.
Me: I just need a few days for that--
F.V. Just a monthly charge. You don't want to miss mail someone might send you, do you?
Me: No, but I don't have very many contacts--
F.V. Just a monthly charge, ma'am. 3.95 and you can access Earthlink's mail--your email account--from your new Comcast service. It's very easy.
Me; I don't have hundreds of names in my contact folder--just a couple dozen. I won't take more than a few days to copy them to gmail--I don't need--
F.V. Only 3.95 each month and you can access your email any time.
Me: I don't need to access my email month after mon--
F.V. And you can cancel any time!
Me: Well I'm canceling now--I don't want the online service or the email extended--
F.V. OK, so I cancel Earthlink account. You'll still have service until the 22nd, when your billing period ends.
Me: (under the delusion that I've gotten somewhere) OK, good.
F.V. Ok, so now you just pay 3.95 for continued access to your email account, which you can get to when you log into the Comcast--
At this point the entire conversation went back to the beginning and repeat itself an insane number of times and I STILL never, ever got through to her that I didn't WANT the goddamn extension! Even when I carefully explained how everyone I knew would have my new addy within the week and everyone else was either spammers or people I didn't like anyhow. Nothing I said, in any combination, got through. I lost this one. I'm going to end up calling again and I'll ask for someone sane this time. Good Christ!
And now . . .
Talking Chocolate Bunnies!!!!!!!!
( If you're on LSD, this is what you see on Easter morn )Tags: art, bad trip